Chapter 1 (Business Driven Technology)

Chapter 1 (Business Driven Technology)

In this chapter, we will going to learn about Compare Management Information System (MIS) and Information Technology (IT), where at the end of this chapter we can differentiate and compare Management Information System (MIS) with Information Technology (IT). Besides that, we also will know how to describe the relationships among people, Information Technology, and Information

Information technology can be found everywhere in business.

Some of Information Technology’s impact on business operation are:-

1) Business function receiving greatest benefits from Information Technology that are:-

-->CUSTOMER SERVICE = 70%

-->FINANCE = 51%

-->SALES AND MARKETING = 42%

-->IT OPERATIONS = 39%

-->OPERATIONS MANAGEMENT = 31%

-->HR = 17%

-->SECURITY = 17%

2) Information Technology also has project goals that are:-

- REDUCE COST/IMPROVE PRODUCTIVITY = 81%

- IMPROVE CUSTOMER SATISFACTION/LOYALTY = 71%

- CREATE COMPETITIVE ADVANTAGE = 66%

- GENERATE GROWTH = 54%

- STREAMLINE SUPPLY CHAIN = 37%

- GLOBAL EXPENSION = 16%

3) Common departments in an organization are:-

- ACCOUNTING              - MARKETING

- OPERATING MANAGEMENT    - HUMAN RESOURCES

- PRODUCTION MANAGEMENT   - FINANCE

- SALES                   - MANAGEMENT INFORMATION SYSTEMS

-->Information Technology(IT) is a field concerned with the use of technology in managing and processing information, also an important enabler of business success and innovation.

-->While Management Information System(MIS) is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems.

-->MIS also a business function similar to Accounting, Finance, Operations and Human Resources.

-->It is important to understand data, information, and business intelligence IT resources also IT cultures when learn about IT.

-->DATA is raw facts that describe the characteristic of an event.

-->INFORMATION is data converted into a meaningful and useful context.

-->BUSINESS INTELLIGENCE is application and technologies that are used to support decision making efforts.

-->There are a few types of data, information and business intelligence such as data in an Excel Spreadsheet, data turned into information and information turned into Business Intelligence.

-->There are 3 IT resources that are people use, information technology to work with and information.

-->For IT cultures, organizational information cultures include Information-Functional Culture Information-Sharing Culture, Information-Inquiring Culture and Information-Discovery Culture.

-->INFORMATION-FUCTIONAL CULTURE is employees use information as a means of exercising influence or power over others.

-->INFORMATION-SHARING CULTURE is employees across department trust each other to use information to improve performance.

-->INFORMATION-INQUIRING CULTURE is employees across departments search for information to better understand the future and align themselves with current trends and new directions.

-->INFORMATION-SHARING CULTURE is employees across departments are open to new insights about crisis and radical changes and seek ways to create competitive advantages.

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